Data Protection Policy

Biggwin's Privacy Policy
Your information with us
completely secure with us

At Biggwin, your privacy isn't just a policy requirement — it's a core responsibility. This document clearly explains how your personal data is collected, why it is used, and how it is kept secure.

Last Updated: January 2026 | Version 3.1
No Sale of Data SSL 256-Bit Encryption GDPR Compliant
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Our Commitment to Your Data Security

Biggwin never sells your personal data to third parties or shares it for marketing purposes.

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Encrypted
All Data
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Secure
All Transactions
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Transparency
Complete
Your Control
At all times

Biggwin's Core Data Protection Principles

Here's a quick summary of our core privacy principles before you dive into the details

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Data Collection
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Encryption
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Secure Storage
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Specific Use
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Your Control
Highest-Grade Encryption

All your data at Biggwin is protected with 256-bit AES encryption. Your information is stored and transmitted using bank-grade security technology.

Data is never sold

Biggwin does not sell your personal data to marketing companies or any third parties. Your data is used solely to improve your experience.

Your Data, Your Control

View, correct, or request deletion of your data at any time. Biggwin gives you full ownership and control over your personal information.

Limited Data Collection

Biggwin collects only the data that is strictly necessary — nothing more. Our policy is simple: if we don't need it, we don't collect it.

Data deletion at scheduled intervals

Biggwin automatically deletes your data once it is no longer needed. Information is never held longer than necessary.

Immediate data breach notification

In the event of a security breach, Biggwin is obligated to notify affected members within the legally required timeframe — and we stand by that commitment.


1

Introduction & Scope

Introduction & Scope

Welcome to Biggwin's Privacy Policy. We understand that people are cautious about sharing personal information online — and rightly so. That's why Biggwin is committed to full transparency: here's exactly what we do and don't do with your data.

This Privacy Policy applies to Biggwin's website (biggwin.onl), mobile app, and all associated services. By using any Biggwin service, you agree to this Privacy Policy.

Important: If any part of this policy is unclear, email us at [email protected] — we're happy to help in Bangla.

2

What Information We Collect

Information We Collect

Biggwin collects only the information that is strictly necessary. See below for details:

Information provided directly (at registration):

  • Full name & date of birth
  • Email address & mobile number
  • Residential Address
  • National ID or passport number (for KYC verification)
  • Payment method details (bKash/Nagad number or bank information)

Automatically collected data:

  • IP address and device information
  • Browser type & operating system
  • Time spent on the platform & browsing patterns
  • Gaming history & transaction records
Data Type Mandatory Encrypted Retention Period
Name & Contact Yes Yes For as long as your account remains active
Identity Document (KYC) Conditional Yes 5 Years (Legal Obligation)
Payment Information Yes Yes 5 years (financial regulations)
Gaming History No Yes 3 Years
Log & Traffic Data No Yes 90 days
3

Purpose of Data Use

Purpose of Data Use

Biggwin uses your data exclusively for the following purposes — and nothing beyond them:

  • Account Management: Registration, Login & Identity Verification
  • Payment Processing: Deposits & withdrawals processed securely
  • Gaming Services: Game access and personalized experience
  • Customer Support: Resolving issues and responding to inquiries
  • Security Assurance: Fraud and money laundering prevention
  • Legal Obligation: Meeting regulatory requirements
  • Relevant Promotions: Sending offers with your consent

You can opt out of marketing emails or notifications at any time — either through your account settings or by clicking the unsubscribe link in any email.

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Data Sharing & Disclosure Policy

Data Sharing & Disclosure Policy

Biggwin does not sell your personal information to third parties Never sold. However, data may be shared in the following limited circumstances:

  • Payment Processor: With bKash, Nagad, Rocket, or your bank — solely for completing transactions.
  • Game Providers: Evolution Gaming, Pragmatic Play, and others — only the minimum data necessary to operate the games.
  • KYC Verification Partner: To licensed agencies for identity verification.
  • Legal Authority: Upon receipt of a court order or government directive.

Transparent: Biggwin never sells or transfers your information to marketing companies, data brokers, or advertisers.

All our third-party partners operate under strict data protection agreements and may only use your information for specified purposes.

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Cookies & Tracking Technologies

Cookies & Tracking Technologies

Biggwin uses cookies and similar technologies to enhance your experience. We use the following types of cookies:

  • Essential Cookies: Required for login sessions and security — disabling these will prevent the site from functioning.
  • Performance Cookies: To analyse site speed and performance.
  • Functionality Cookies: To remember your preferences (language, theme).
  • Analytics Cookies: For user behavior analysis (anonymized).

You can manage cookies through your browser settings. However, disabling essential cookies will prevent you from using Biggwin's services.

Biggwin does not use any cross-site tracking or third-party advertising tracking cookies.

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Technical Data Protection Measures

Technical Data Security Measures

Biggwin employs industry-leading technology to keep your data secure:

  • 256-bit TLS/SSL Encryption: On all data transmissions.
  • AES-256 Encryption: On all sensitive data stored in our databases.
  • Two-Factor Authentication (2FA): An added layer of protection for account login.
  • Firewall & DDoS Protection: To prevent unauthorized access.
  • Regular Penetration Testing: By third-party security experts.
  • Employee Training: All staff are trained in data protection practices.

That said, no online system is 100% impenetrable. In the event of a security breach, we will notify all affected members within 72 hours, as required by law.

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Your Data Rights

Your Data Rights

As a Biggwin member, you have the following rights over your own data:

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View Rights

The right to know and view what personal data we hold about you.

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Right to Rectification

The right to correct inaccurate or outdated information.

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Right to Erasure

The right to request deletion of your data under certain conditions.

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Right to Restrict Processing

The right to restrict data processing in certain circumstances.

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Right to Portability

Your right to receive your data or transfer it to another service.

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Right to Object

The right to object to the use of your data for specific purposes.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

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Third-Party Services & Links

Third-Party Services & Links

Biggwin's platform includes services from game providers and payment partners. These third parties maintain their own privacy policies, which Biggwin does not control.

However, Biggwin ensures that all partners:

  • Compliant with international data protection standards
  • Uses data solely for the purposes specified in the agreement
  • Necessary technical measures are in place to protect your data

We recommend reading the privacy policy of any third-party service before proceeding to their platform.

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Protection of Minors' Data

Protection of Minors' Data

Biggwin strictly enforces an 18+ policy. We do not knowingly collect personal information from anyone under the age of 18.

If a minor has opened an account by mistake or through deception and we are notified, Biggwin will:

  • Immediately close the account
  • Will delete all collected data
  • Cancel any pending transactions

If you believe your child is using Biggwin, please contact us at [email protected].

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Data Retention & Deletion Policy

Data Retention & Deletion Policy

Biggwin does not retain any data beyond what is necessary. Our general policy is as follows:

  • Active account data: retained for as long as the account remains active
  • Financial transaction records: 5 years (legal obligation)
  • KYC documents: 5 years (regulatory requirement)
  • Support communications: 2 years
  • General log data: 90 days

Upon account closure, all data beyond legal retention obligations will be permanently deleted within 30 days.

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Privacy Policy Updates

Policy Updates

Biggwin may update this Privacy Policy from time to time. When changes are made:

  • For significant changes At least 14 days in advance A notification will be sent via email or on the platform.
  • The date of the latest update will always be visible at the top of the page.
  • Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms.

Check this page regularly or keep notifications on — stay up to date with our latest policy.

12

Privacy Contact

Privacy Contact

For any privacy-related questions, complaints, or rights requests, please contact Biggwin's Data Protection Team:

  • Email: [email protected]
  • Subject: Write "Privacy Request" in the subject line
  • Language: You can reach us in both Bengali and English
  • Response Time: Response within 30 business days

Biggwin takes your privacy requests seriously. Your data belongs to you — we simply keep it safe.


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Your information is safe — Play with complete peace of mind!

Biggwin is committed to protecting your privacy. Register today on a trusted, secure, and transparent platform.

🔒 SSL Encrypted 🚫 No Data Sales 👤 Your Control 🇧🇩 Support in Bangla ✅ GDPR Compliant

18+ Only | Responsible Gaming | Terms & Conditions

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